Privacy policy

Last Updated: 30/09/24

This Privacy Policy describes how Haslom (the "Site," "we," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on haslom.com (the "Site"), or communicate with us in any other way in relation to the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the website, or another person from whom we have collected information in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we have collected and collect personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you send us directly through our Services may include:

  • Contact Information: Including your name, address, phone number, and email address.
  • Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Including your username, password, security questions, and other information used for account security purposes.
  • Customer Service Information: Including any information you choose to include in communications with us, such as when you send a message via the Services.

Some features of the Services may require you to provide certain information directly about yourself. You may choose not to provide this information, but it may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access our Site and use your account, including information about the device, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section on Third-Party Websites and Links below.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services to fulfill our contract with you, which includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, and other functions and features related to your account. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you choose to use. In this case, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you ads for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or harmful activities. If you choose to use the Services and create an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access data with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.

  • Communication with You and Service Improvement: We use your personal information to provide customer service and improve our Services. This is done in our legitimate interest to respond to your needs, provide you with effective services, and maintain our business relationship with you in accordance with Art. 6 (1) (f) of the GDPR.

Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in relation to the operation of our store with Shopify, please refer to https://www.shopify.com/legal/cookies. We use cookies to enhance our site and services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the services (in our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better personalize services, products, and advertisements on our site and other websites.

Most browsers automatically accept cookies by default, but you can configure your browser to remove or refuse them via your browser controls. Please note that removing or blocking cookies may negatively affect your user experience and may lead to the malfunction or unavailability of certain features and functionalities of the Services. Additionally, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.

Please note that while your browser may allow you to send a "do not track" signal, like many websites, our Site is not designed to respond to such signals. For more information about "do not track" signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual compliance, legitimate reasons, and other reasons subject to this Privacy Policy. These circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, etc.).
  • To third parties for marketing and advertising purposes, subject to your consent if required by law.
  • To advertising and analytics partners so they can provide you with relevant ads and content.
  • To comply with applicable laws, regulations, court orders, judicial decisions, or government requests.

Your Rights and Options Regarding Your Personal Information

Right to Access, Rectification, and Erasure

In certain jurisdictions, including the European Economic Area, you have the right to request access, correction, or deletion of your personal information. This includes:

  • Access: You may request information regarding the personal data we hold about you.
  • Rectification: You may request correction of inaccurate or incomplete personal data.
  • Erasure: You may request deletion of your personal information under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

To exercise these rights, please contact us at the address provided below.

Right to Restrict and Portability

In certain circumstances, you may have the right to request restriction of processing of your data or to receive your personal data in a structured, commonly used, and machine-readable format.

Contact Us

For any questions regarding this Privacy Policy or to exercise your rights regarding your personal information, please contact us at: info@haslom.com

We are committed to protecting your personal information and respecting your rights regarding that information. Thank you for your trust in Haslom.